Reference

How 10svip Handles Your Personal Information

When you open an account with us, we collect only the data we need to run your account, process deposits through DANA, OVO or GoPay, and keep your sessions secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataNo data sold to third partiesIndonesia-based eligibility applies

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What Information We Gather and Why

10svip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, phone number, and the payment method details you use — whether that's your DANA wallet ID, OVO mobile number, or GoPay-linked account. When you log in, we also record your device type, browser session, and IP address to detect unusual

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access attempts. Transaction records are retained to process withdrawals and to verify account activity if a dispute is raised. We do not store your full e-wallet PIN or bank credentials — those stay inside your wallet app. Cookies on our site track your session state and
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preferences only, not browsing history outside 10svip. Data collected through your account is used solely to operate the service, handle payment queries, and, where you have opted in, to send you updates about your account status. Availability of this service depends on local law and applies
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only in eligible regions. If you access from Jakarta or Surabaya, the same data rules apply regardless of the device you use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available through the channels below. For wallet-related data questions — such as how a DANA or OVO transaction is recorded on your account — include your account username and the transaction date so we can pull the right records quickly.

Live Chat Start a live chat session from inside your account dashboard. This is the quickest path for data access requests and account-level privacy questions.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can match your account without delay.

Account Help Centre The Help Centre inside your account lists step-by-step instructions for submitting a data correction or deletion request through the self-service form.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across your account sessions and payment flows. Your DANA, OVO, and GoPay transaction references are stored in encrypted form and are never shared with advertisers. Below are the four areas that matter most to your privacy on this platform.

Encryption on Every Session

Every login and payment action on 10svip runs over an encrypted connection. Your account credentials are hashed; we cannot see your raw password at any point.

Cookie Use, Clearly Stated

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. We do not run third-party advertising cookies that track you off-site.

Data Retention Window

Account data is kept for as long as your account is active and for a defined period after closure, as required by applicable regulations. You can request deletion through support once your account is closed.

Who Can Access Your Records

Only authorised staff handling payment verification or account disputes can view your transaction data. No marketing team or external partner has access to your wallet details.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data handling, account records and how to exercise your rights on 10svip. Each answer reflects how we actually operate, not a generic policy template.

We collect your name, phone number, email, and the wallet identifier you register — such as your DANA or OVO number. We also log your device type and session IP for security checks.

No. Your wallet reference is used only to process your deposits and withdrawals. It is not passed to advertisers, analytics providers, or any other external party.

Yes. Submit a data access request via live chat or our support email with your registered username. We will compile and send your account data within the timeframe set by applicable rules.

First close your account, then contact support with a deletion request. We will remove your personal data from active systems, subject to any retention period required by local regulations.

We only use cookies on the 10svip domain itself — session cookies and basic preference cookies. We do not deploy third-party tracking cookies that follow your activity on other sites.

Transaction records are kept for the period required by applicable local regulations after account closure. After that window, records are deleted or anonymised from our active database.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDepok Night Spins InfoIndonesia GoPay Help 513

How 10svip Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Encryption on Every Session

Cookie Use, Clearly Stated

Data Retention Window

Who Can Access Your Records

Common Questions About Your Privacy Rights

01 What personal data does 10svip collect when I open an account?

02 Is my GoPay or OVO wallet number shared with anyone outside 10svip?

03 Can I request a copy of all the data 10svip holds on my account?

04 How do I ask 10svip to delete my account data?

05 Does 10svip use cookies to track me on other websites?

06 How long does 10svip keep my transaction records after I close my account?

Privacy Policy

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