Reference

What Our Legal Terms Mean for Your Account

10svip operates under terms that govern how your account works, how we handle your data, and what applies in your region — availability depends on local law and eligible regions, including where DANA, OVO, and GoPay are accepted as wallet options.

Jurisdiction-Dependent AccessAccount Conditions ApplyDANA, OVO, GoPay ContextData Handling DisclosedContact Rights Available
10svip What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with a clear retention and access framework. Here is what that means in each area that matters to you.

Data Retention We retain account data for the period required by our operational and legal obligations. You can request a summary of what we hold by contacting support through your registered account.
Cookies and Tracking Our site uses cookies to keep your session active and to remember wallet preferences like DANA or GoPay. You can adjust cookie settings through your browser at any time.
Account Security Account access is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately — we can suspend wallet activity and lock the account while we investigate.
Requesting Changes To update personal details, correct account information, or request data deletion, submit a written request via email or live chat. Our team will confirm receipt and next steps within a working cycle.
LEGAL CONTACT PATHS

Reach Us on Legal and Account Questions

If you need to raise a legal query, request account data, or ask about how our terms apply to your wallet or region, our support team handles these directly. We aim to respond to account-level legal requests through the channels below.

Live Chat Open a chat session directly from your account dashboard. Legal and account-condition queries are routed to our compliance-aware support staff.
Email Support Send your legal request or data query by email through the contact address listed in your account settings. Expect a written response for formal matters.
Account Help Centre Access the help section from your logged-in account to find policy documents, wallet rules for DANA and OVO, and how to submit a formal request.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms apply, what your rights are, and how to act on them through your account.

Availability depends on local law and the eligible region you are accessing from. We do not extend services where local law does not permit it. Check local regulations before opening an account.

Yes, where the platform is accessible in your region. Wallet-linked payments must be made from an account registered in your own name. Third-party wallet use is not permitted under our terms.

Contact support via live chat or email using your registered account details. Submit a written data request and we will confirm what information we hold and how it can be provided.

We notify you of material changes through your registered contact. Continued use of the account after a change takes effect means you accept the updated terms as they apply in your region.

Yes. If account activity conflicts with our terms — including region eligibility, wallet ownership rules, or identity conditions — we may review, restrict or close the account pending investigation.

We retain account records for as long as required by our operational obligations. After account closure, some data may be retained for a further period as required by applicable conditions in your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.